Posted in Digital, Research, Social Media on 16. Aug, 2010
[Originally written for and published on The Headstream Blog]
Here’s a question: is there any other channel where a sound working knowledge of the tools involved can compensate for a poor understanding of the audience?
I’m not entirely sure what it takes to be labeled a social media ‘guru’, ‘expert’, or ‘ninja’ these days; but I’m willing [...]
In an era characterised by evolving communications, brand research is vital. Qualitative research and focus groups in particular can be extremely useful strategic tools for businesses of all sizes. You can read why in this previous post. It goes without saying that in commissioning a research agency to plan, manage and conduct a focus group [...]
Posted in Digital, Research, Social Media on 04. Jun, 2010
I’ve read many times that the foundation of brand is trust, and that consumers trust and loyalty increases when their experiences consistently meet or beat their expectations. Simple, really. Yet I consistently see brands concentrating so very hard on the first half; improving their customer experience (packaging, point of sale, etc, etc), and in doing [...]
Posted in Research on 15. May, 2010
Small businesses can often overlook the notion that their brand isn’t entirely managerially constructed. One may tightly govern brand communications, but in reality, how these are received is partially beyond our control.
Consider this – perceptions of your brand that exist within the four walls of your office may not be totally (or at all) aligned [...]
Posted in Brand Communications, Brand Thinking, Creative, Digital, Marketing, Research, Social Media on 25. Apr, 2010
So who am I and how does this pertain to what I’ll be writing/blogging/waffling about? It’s good to be concise, so if I can answer this in less than 100 words then I’ll consider this my first blogging success! Here goes…
I’m an account handling, business developing, project managing, plannery type working in a strategic brand [...]
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